With effect from 2nd June 2017, you will be able to process your refunds as per the fare rules, via GDS.The Q Surcharge is non-refundable, and an admin fee of R150 plus VAT will apply to all flexible fares (semi flexible and non-refundable fares exclude an admin fee).
Please remember to insert the correct amount and do not refund “No Show” fares, only refund airport taxes, to avoid an ADM. Your GDS will be updated with the change.
Wanna chat? Call our Kulula travel trade desk on 011 921 0397 or your Account Manager