travel chat

  • New! Group Optimizer tool

    There’s an easier way for you to book for 10 or more travellers online with our new group optimizer tool. Travel agents can now manage the entire booking process online, it’s … more

  • Refunds on GDS

    With effect from 2nd June 2017, you will be able to process your refunds as per the fare rules, via GDS.The Q Surcharge is non-refundable, and an admin fee of R150 plus VAT will apply to all flexible … more

  • Change to Infant fares

    With effect from 29 May 2017, Infants will no longer pay a flat fee, but will be charged 15% of the adult fare.Your GDS has been updated with the change.

    Wanna chat? Call our Kulula travel trade … more

  • Customer Experience Manager goes live 8 Feb 2017

    The CEM system will allow for a 7 day pre-trip reminder for departure (outbound) flights only and a 24hr check-in reminder for both departure (outbound) and return flights (inbound) to be emailed to … more

  • Avios, yet another reason to book and fly

    Now every time kulula fans travel with us they will collect Avios points which they can spend on awesome travel experiences with Avios the, global travel rewards programme.

    Need to know more, … more

  • delays only happen if the airline has no other choice

    Delays only happen if the airline has no other choice. Because you’ve made the booking as an agent the system will not automatically send you a notification over SMS. However not all is lost! … more

  • kulula Schedule Change Notice

    In the event that sends notification of a planned schedule change prior to the day of departure, kulula will endeavour to confirm an alternative flight that is most comparable to the … more

  • seats to suit your client's needs

    From R50 up to R120 (incl. VAT) depending on your seat selection, your clients can now choose exactly which spot on the plane they’d like to sit! If it’s extra legroom for added comfort … more

  • hand baggage policy

    As from 2 February 2015, ACSA will assist airlines with re-enforcing a stricter hand baggage policy of one piece at 7kg and a *slim line laptop bag or a small hand bag. In effect, only two items are … more