In line with general industry practice & in compliance with IATA Resolution 850m, kulula.com applies ticket audit procedures & an agent debit memo policy for all kulula validated documents (documents issued on 161 stock). The aim of the ADM policy is to ensure that the airline document is issued in accordance with the fares, ticketing instructions & fare rules. Whenever a violation is found, kulula will apply the industry standard & recharge one of the following to the issuing agent:
- the value of the fare, taxes or charges that is under collected or,
- the difference between the fare issued & the next higher applicable fare or,
- the applicable fixed fee penalty as listed below.
As of 1 March 2014 all ticket transactions will be audited & the kulula ADM policy will apply. ADMs will be raised & included in the Billing Settlement Plan (BSP).
|Missing or incorrect tour code||ZAR 300||USD 25|
|Missing or incorrect fare basis||ZAR 300||USD 25|
|Incorrect waiver authorisation number||ZAR 300||USD 25|
|Incorrect reporting of a Change Fee||ZAR 300||USD 25|
|Fare Combination violation||ZAR 300||USD 25|
|Flight Application rule violation||ZAR 300||USD 25|
|Incorrect reporting of the baggage allowance||ZAR 300||USD 25|
|Carrier Identification Plate (CIP) abuse||ZAR 1000||USD 75|
|Ticketing in an expired PNR||ZAR 300||USD 25|
|Unticketed PNR resulting in a No-Show||ZAR 500||USD 35|
|Administration fee per ADM||ZAR 100||USD 7|
|Minimum ADM Value||ZAR 30||USD 4|
Kindly refer any questions you may have to your Account Manager.